Frequently asked Questions

We offer free shipping on orders within Canada. For shipments to the United States, there is a flat rate of $299, covering customs brokerage fees and duties, excluding Alaska, Hawaii, US Protectorates and APO addresses. Currently, we ship exclusively to addresses in Canada and the contiguous United States, with no shipping options available to Alaska, Hawaii, US Protectorates, or APO addresses. Additionally, tempered glass products are only available for in-store pickup.

Currently, expedited shipping is not available due to the size of our products. We are actively exploring options to expand our shipping choices in an effort to provide you with greater convenience.

We do not offer delivery to multiple addresses for a single order. If you wish to have items delivered to multiple addresses, please place these orders separately

Currently we cannot ship to PO Boxes or APO/FPO military addresses. We are actively working to improve our shipping options to better serve you.

If the tracking shows the order was delivered but you have not received it, please follow these steps:

1. Check Tracking: Check your order's tracking information to see its current status and if it has been marked as delivered.
2. Wait a few days: Sometimes there may be unforeseen delays in delivery. If the tracking shows the order was delivered, but you still haven't received it, wait a few days in case there is a delay.
3. Check your address: Make sure the shipping address you provided is correct. Sometimes address errors can cause delivery problems.
4. Contact us: If after following these steps you still cannot resolve the issue, please email us so we can investigate further and find a solution.

We understand that this situation may be uncomfortable, and we are committed to assisting you in resolving it. Thank you for your patience and understanding.

Contact us immediately by phone or email, and our team will be happy to resolve any concerns you may have. Email address: Info@xgarde.com

We can only process cancellations for items that have not yet been shipped. Please email us at info@xgarde.com with your order details, and we will cancel your order providing you with a full refund. We cannot cancel orders once they have been collected by the carrier.

We want to guarantee your satisfaction with every purchase you make at XGARDE. If for any reason you need to return an item, please follow the guidelines below:

1. Initiate the return: Contact our customer service team at info@xgarde.com to request a Return Authorization (RA) number.
2. Prepare the return: Pack the item securely. Include original receipt or proof of purchase. Clearly mark the RA number on the outside of the package.
3. Ship the item: Send the item to the address provided by our customer service team.
4. Processing Time: Please allow up to 5 business days for us to process your return once it is received.
5. Conditions: Returns must be mailed within 15 days of receipt of the product. Items must be unused, in original condition, with all tags and original packaging. Shipping charges are non-refundable unless there is an error on our part. Once we receive and inspect the returned item, we will issue a refund or exchange depending on your preference.

For further assistance or questions, please contact our customer service team at info@xgarde.com .